Are towel rails only meant to be used in bathrooms?
No. Our towel rails are suitable for both domestic and commercial environments such as kitchens, laundries, pantries, saunas, spas, pool houses and many other places depending upon your requirement.
Can Consort Claudgen heaters use any control systems?
Controllability is a very important factor in electric heating for both comfort and economy. The Consort Claudgen range of Panel, Convector and Fan Heaters are available with built-in highly responsive thermostats and variable heat control.
All Consort Claudgen heaters can be controlled using conventional Air Thermostats (not quartz heaters), Black Bulb Sensors and Time Switches, linked if necessary to suitable contactors.
Can I get advice on heating schemes?
Our dedicated Technical team are able to provide you invaluable technical support and advice with your electric heating or air purification requirements. You may wish to download and complete our heating scheme form. Please return via fax: +44 (0)1646 695195 or email: technical@consortepl.com. Additionally, please submit drawings, if possible, to further illustrate your project requirement.
Can I install Consort panel heaters in my bathroom?
Yes, our panel heaters are splash proof to IP24 for use in bathrooms and other damp areas.
Can I install Consort heaters myself?
No, it is recommended a certified electrician to carry out the electrical work required to connect the heater to the main supply.
Do you manufacture low surface temperature heaters?
Yes, we have a wide range of LST or low surface temperature heaters, including panel and fan heaters and towel rails. Click here to browse our low surface temperature heaters.
How do I clean my towel rail?
Your heated towel rail is best wiped down from time to time with a damp cloth. Do not use any abrasive or corrosive cleaners. Always switch the appliance off before cleaning.
How do I clean my panel heater?
Always disconnect the heater from the mains before cleaning. The heater should not require any maintenance, but it is strongly advised that it is kept clean. An occasional wipe over with a soft cloth is all that should be necessary.
- Do NOT use metal or furniture polish on any part of the heater.
- Do NOT touch the heater with wet hands or in any way bring water into contact with it.
If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
How long is the warranty?
All products have a one year warranty which is backed by our nationwide customer care service, offering full spares and field support.
How many layers of towels or clothes can I drape over my towel rail?
For efficient drying, no more than two layers of towels or similar fabric should be draped over the rail. It is not advisable to leave very damp clothes or towels on the towel rail as it may affect the paint finish over time.
Note: This appliance is intended to dry towels and therefore is hot to the touch, although not hot enough to scorch or burn fabric. Any rise in ambient temperature is directly reflected in the appliance, and as a result of this the appliance will feel hotter to the touch during warmer periods. Also the insulation effect of towels will cause the operating temperature to increase slightly.
I have an export/international enquiry. Who do I look for?
Please direct all export enquiries to ourselves at Consort Claudgen. The contact page provides you with all our details.
What is Lot 20?
Lot 20 is the latest instalment of the EcoDesign legislation from the EU. Previous Lots have covered a variety of products from lamps to vacuum cleaners. Lot 20 covers electric space heating. At its simplest level any installed electric heater manufactured after 1st January 2018 must include the following:
- Electronic room temperature control
- 7-day timer
- Open window detection
Our PLE range of panel heaters fully complies with the directive.
Lot 20 does, however, exclude slave heaters – heaters incapable of autonomous operation and which need to receive signals sent from an external master controller.
We have a range of slave heaters with basic and advanced wireless controllers ranging from a simple run-back timer to a 7-day timer.
What is a dBA rating?
dBA level is an expression of the relative loudness of sounds in air as perceived by the human ear. To aid you in determining how quiet our products are, we have listed below some comparative noise levels:
- 30dB Whisper
- 50dB Rainfall
- 60dB Normal conversation
What is an IP rating?
The IP rating is a scale used to classify an electric appliance’s level of ingress protection against moisture and solid objects. A heater’s IP rating should provide an adequate level of protection if its intended use is for bathrooms, wet areas or outside.
IP rating normally has two numbers. Each number has a specific meaning and indicates the level of effectiveness. The higher the number, the better the level of protection. The first number indicates the protection from solid objects or materials and the second number indicates the protection from moisture. A number replaced by ‘X’ indicates the product is not rated for that specification.
Below is a quick reference to our heaters and their IP rating.
| Product | Models | IP Rating | IP First number – Protection against solid objects | IP Second number – Protection against liquids |
| Panel heaters | PLE, LSTE
PLE-WIFI, PLE-MWIFI LSTE-WIFI, LSTE-MWIFI PSL SL LST |
IP24 | 2 – Protected against solid objects over 12 mm, e.g. persons fingers. | 4 – Protection against water sprayed from all directions – limited ingress permitted. |
| Fan heaters | PLSTiE
PLSTiE-WIFI PLSTi SL |
IP24 | 2 – Protected against solid objects over 12 mm, e.g. persons fingers. | 4 – Protection against water sprayed from all directions – limited ingress permitted. |
| Waterproof Quartzzone heaters | QZWP | IP55 | 5 – Protected against dust limited ingress (no harmful deposit). | 5 – Protected against low pressure jets of water from all directions – limited ingress. |
| Toweldry and ladder towel rails | TRF, TRJ
LTR300C |
IP24 | 2 – Protected against solid objects over 12 mm, e.g. persons fingers. | 4 – Protection against water sprayed from all directions – limited ingress permitted. |
What is the difference between the SL and RX heaters?
In order to assist with the selection of RX and SL heaters, below are the differences between the two ranges:
Advantages of RX heaters
When used with CRXSL, MRX1 or MLC controllers:
• More energy saving with half heat feature when approaching target temperature.
• Fan only function available to blow cool air during warmer season.
• Wider operating range
Advantages of SL heaters
• Set at a lower price point, the SL heaters retain quality components and design making it more affordable than RX heaters without compromising on quality.
• If a heating system requires a run-back time control, the SL heater range is the perfect choice making the heating system more cost efficient.
Where can I buy spares for my Consort heaters?
For spares of either Consort, Claudgen or Pure Air products, please contact:
Spares and Repairs Limited
Tel: 01873 854729
Fax: 01873 855821
Email: linda@afthomas.co.uk
Where can I get your latest catalogue and trade price list?
To request our latest Heat brochure, please email us at sales@consortepl.com or telephone +44 (0)1646 692172. You can also view or download a copy of our brochure and trade price list from the Downloads page.
Where can I buy Consort Claudgen products?
In the UK, all our electric heating products are available within a few days from your local electrical wholesaler. Search online for your nearest wholesaler. Alternatively, look in the Yellow Pages under the heading ‘Electrical Supplies’.
Where is the cable entry point on towel rails?
The cable entry can either be on the left or right hand side, but it must be horizontal and at the bottom of the frame. Please see the towel rail user instructions for guidance.
Will a towel rail warm my bathroom?
No, our towel rails will not be sufficient to warm an average sized bathroom. We would recommend another source of heating, like a panel heater, to sufficiently warm the room.
